Frequently Asked Questions
Everything you need to know about your Packer Shoes order.
What is your return policy for footwear?
We accept returns on unworn, original condition items within 14 days of delivery. All original packaging, including the shoebox, must be included and undamaged.
How long does domestic shipping take?
Standard domestic orders are processed within 2-3 business days. Once shipped, transit typically takes 3-5 business days depending on your location.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and package weight.
Can I cancel or modify my order after it is placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations.
Are all your products authentic?
Absolutely. As an authorized retailer for all brands we carry, we guarantee that every item sold on our site is 100% authentic.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal and Apple Pay.